In Massachusetts, where patient experience survey results are publicly reported, the majority of physician groups have undertaken initiatives to improve office visits for their patients, such as changing office workflow, training staff, and investing in electronic health records, according to a new Commonwealth Fund–supported study published online by the Journal of General Internal Medicine. There has been less focus, however, on efforts to enhance clinicians' interpersonal skills, which play a central role in patients' care experiences.
Isn't it amazing how things that are publicly reported actually are paid attention to by those who are effected by the results?
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